Our passengers often ask the following questions. If you have a question that is not answered below, please contact us by email or call for an immediate answer: (52) 984 875 9030.

Is your price for vehicle or per person?
How will we locate our driver after the flight arrives at the airport?
What will happen if our flight gets delayed
How long will the driver wait for us to clear customs?
What methods of payment are acceptable?
How long does the journey take from the Cancun international airport to my destination?
Can your office contact the driver while he is in the airport terminal or driving?
Does Akumal Transfer Company offers other transfers apart from airport trips?
Will the driver stop for groceries on the way to our destination?
Can we be pickup late midnight or early in the morning?

Is your price for vehicle or per person?

All our prices are per vehicle, not per person.

How will we locate our driver after the flight arrives at the airport?

Your driver will meet you just outside the exit of the terminal building. The driver will be holding a sign with your name on it. The airport terminal can be very crowded, so please look carefully for the sign with your name. If, for some reason you cannot locate your driver, please contact us immediately by phone and our office will assist you from there:
01 984 875 9030

What will happen if our flight gets delayed?

We monitor all incoming flights. So it does not matter how delayed your flight is, or how early it is, there will be a driver waiting for you.

How long will the driver wait for us to clear customs?

The driver will normally wait 1½ hours after your flight has landed which allows enough time for you to clear custom and meet the driver outside the terminal. Therefore If, for some reason you cannot locate your driver, please contact us immediately and our office will assist you from there:
01 984 875 9030

What methods of payment are acceptable?

We accept Visa, Master card, american express and paypal. All services must be paid in advance.

How long does the journey take from the Cancun international airport to my destination?

To Akumal takes 1 hour; to Playa del Carmen 30 minutes, to Tulum 1½ hours.

Can your office contact the driver while he is in the airport terminal or driving?

Yes we can contact all drivers as every driver carries a cell phone.

Does Akumal Transfer Company offers other transfers apart from airport trips?

Yes. We offer shopping trips, sightseeing tours and hourly/daily hire.

Will the driver stop for groceries on the way to our destination?

Yes. For an additional $20 per hour waiting time with 1 hour minimum.

Can we be pickup late midnight or early in the morning?

Yes. We work 24 hours a day and 365 a year, at any time.